At Viking Pest, we know how important it is to our customers to have the option of organic pest control. Viking’s Organic pest control program is a natural pest control solution to rid your home of unwanted pests and the diseases they carry.
What is Organic Pest Control?
Our Organic program utilizes natural pesticides derived from organic materials, such as oils gathered from plants.
Environmentally safe pest treatments allow you to effectively protect your home and the environment without the use of chemicals.
What are the Benefits of Organic Pest Control?
An organic pest control program utilizes natural pesticides to get rid of pests. This includes materials that are derived from organic sources, like oils gathered from plants.
Organic treatments mean that you don’t need to worry about your children or your pets spending time away from your home after a treatment.
Our organic treatments are eco-friendly compounds that are biodegradable and won’t hurt the environment
Our organic treatments will get rid of many different pests, including ants, cockroaches, ticks, rodents, moths, and beetles
Our organic treatments work in conjunction with our Integrated Pest Management (IPM) procedures, where we use exclusion techniques and environmental modifications to assist with the pest management control methods and effectively get rid of pest problems
Is Organic Pest Control More Expensive?
With the natural nature of organic pest control solutions, more treatments and applications may be necessary to protect your home from unwanted guests than if a non-organic pest control management solution is performed.
If you are looking for pest control solutions that don’t rely heavily on the use of possibly dangerous pesticides, contact the professionals at Viking Pest. Our trained and knowledgeable technicians know how to effectively eliminate pests from your home using organic materials and IPM techniques. Our pest control services can help you eliminate pests that are currently in your home as well as prevent potential pest problems from occurring.
Carpenter Bee vs. Bumble Bee
Spring is here, and so are the bees! As a homeowner, you have probably heard about carpenter bees and that they can cause damage to your home, but you’re also probably wondering how to determine if you have carpenter bees, or bumble bees. Viking Pest is here to help! Read below to learn the difference between carpenter bees and bumble bees so you can protect your family and home.
Carpenter Bee Vs. Bumble Bee, how do they look different?
Bumble bees have a hairy abdomen that may have some yellow markings
Carpenter bees have a bare, shiny black abdomen. Carpenter bees also tend to be solitary bees while bumble bees are more social and can be seen buzzing around with other bumble bees
Where to Find Carpenter Bees
Carpenter bees prefer to nest in bare wood, so you may find their nests above your garage or where your roof meets the walls of your home. If you see a lot of bees flying around in these areas, you probably have carpenter bees. Another sign you may have carpenter bees is if you see stains on the side of your house. These stains are especially found on the soffit and fascia of the house.
How Viking Pest Can Treat for Carpenter Bees
Vikings highly trained staff will properly identify and prescribe the appropriate course of action to protect your home, family’s health as well as the environment. Treatments vary greatly depending on the species of stinging insects present. An inspection to your home and treatment plan customized to your needs will be provided free of charge! Please contact Viking to take advantage of this great value!
If you believe you have a Carpenter Bee issue, call Viking Pest today for your FREE and NO OBLIGATION inspection! One call gets rid of them all! 1-800-618-BUGS (2847).
What is a Wood Destroying Insect Report (WDIR)?
What is a Wood Destroying Insect Report (WDIR)?
Congratulations! You have finally found a new place to call home! All the home searching is over, you’ve put in your offer, but now your local lending institution is stating you must have a WDIR before you can receive a mortgage. You’re probably wondering what a WDIR is, who to call to get one, and the importance of the inspection. Viking Pest is here to answer all your questions, read below to learn more about WDIRs.
What is a WDIR?
A Wood Destroying Insect Report includes information on either the presence or absence of wood-destroying insects such as termites. Some states, including New Jersey, make it mandatory to have a WDIR before a lending institution gives a potential buyer a mortgage.
The Importance of a WDIR
When receiving a WDIR, you will obtain a legal certificate stating that a pest management professional has inspected your home for damage and/or the presence of wood destroying insects such as termites. If your home does not have any evidence of wood destroying insects, you will receive a signed certificate stating that your home is safe and free of damage.
Who to Call to Receive a WDIR
Call Viking Pest Control! Viking Pest offers WDIR service, and if you are a current VCP, VCP+, or Premier Plan member of Viking Pest Control, this report and inspection are FREE to you! Call Viking today at
1-800-618-BUGS (2847) to learn more about our WDIRs!
Spring Into Action Before Pests Do!
It’s that time of year again! The ice and snow are beginning to melt, the days are becoming longer, and warmer weather is right around the corner. After a long and cold winter, spring is more than welcome .... but with warmer weather, come warm weather pests.
Spring may mean beautiful weather, but that's not all it brings. The warm days that we all wished for during those cold winter nights is the same weather that pests such as ants, spiders, and flies wished for too. Springtime has all these pests coming out of their winter homes to invade yours.
To prevent a pest infestation this spring, check out our spring-cleaning tips:
Kitchen:
Open containers, crumbs, and food spills are an invitation for ants. Go through your pantry and cabinets to make sure that food items are properly closed and stored, making sure to wipe down the insides of your cabinets and throw away any dated items. Take your trash out regularly and make sure your sink is free of dirty dishes. After meal preparation, make sure to clean and sanitize counters and floors of any spills.
Bathroom:
After a dry winter, pests such as cockroaches and silverfish are attracted to moisture. The less water and moisture these pests have access to, the harder it is for them to survive. Make sure to keep bathroom floors dry and to fix leaky pipes in order to lower your chances of an infestation.
Living Spaces:
Pests are after three things: food, water, and shelter. Keeping your home clean will deter pests from wanting to roam, thus minimizing your risk of an infestation. Sweep and vacuum regularly, and always clean up spills and crumbs promptly to make it harder for pests to settle in.
Sometimes, even the best efforts and intentions cannot protect your home. While a clean and well-kept house will lower your chances of a pest infestation, some bugs just keep coming back. If this sounds familiar, give Viking Pest Control a call for a FREE and No-Obligation home inspection.
How To Prepare For Your Pest Control Visit
We all want a pest free home year round, and it starts with communication and participation with your Viking Technician.
Technicians will be walking around your home; please ensure we have access to all areas. If you have a locked gate, we will not be able to enter your backyard.
Clean any clutter from the floor, and countertops. This helps our technicians thoroughly detect for any presence of pests.
Make sure your home stays as neatly as possible afterward for long-term results. A good tip, when vacuuming, discard debris in a sealed bag, outside your home, then wipe down your vacuum before storing it.
If possible, move large furniture away from corners and walls. Doing so will give your technician easy access to common hiding areas.
Store all personal items, including food, small appliances, children's toys, blankets, or your pets watering bowls. This will helps keep valuable items away from treated areas.
When it comes to pets and small children, Viking Pest carries particular products for use in these situations. Please let our representatives know you have children, pets or are an expecting mother before they arrive.
Most Importantly, talk to your technician! Asking questions and show them where you spotted a pest or heard a noise. It is also good to ask your technician for any advice on your pest problems. Be sure to ask them to explain the process of getting rid of the pest. Viking Pest Technicians are always here to help with your pest needs. Call us at 1-800-618-BUGS with your pest prevention/removal needs.
How To Keep Your Business Pest Free
Owning or managing a business is challenging enough without having to worry about pest control. And with strict regulations around commercial pest control, hiring a professional who specializes in commercial properties is your best option. To help maintain a pest free business and reduce the chance of pests, read the pest prevention tips listed below.
1. Cleaning
If your establishment includes perishable items and or a kitchen, deep cleaning once a month is not enough to keep pests and rodents away. Depending on your business, kitchens should be heavily cleaned on a weekly basis or even daily if applicable. Also, practice a First in First Out approach to storage to ensure that storage rooms are kept clean and there are no perishable items attracting pests
2. Check Shipments
When shipments come to your facility, double check pallets and boxes for signs of pests and rodents. These signs can include holes in boxes, or pest droppings. Noticing these signs is essential to avoid a pest infestation.
3. Keep doors closed
Although it may be tempting for convenience, keep entryways to your business closed as much as possible, so pests and rodents have a smaller probability of entering your facility. Especially during the colder months, pests are trying to find warmth, and your business can be very inviting to them.
4. Hire Viking Pest Control
It is crucial to hire a company that specializes in commercial properties, due to the specialization needed for pest control. Viking Pest offers SMART Technology that links wirelessly, providing 24/7 monitoring and communication giving us full control of the installation. If you like to learn more about SMART Technology or see how SMART Technology can help keep your business, follow this link: https://www.vikingpest.com/smart/ or call Viking Pest at 1-800-618-BUGS
How to Keep Pests Out of Firewood
Nothing can beat relaxing at home in front of a warm crackling fire as the frost of winter sets in. While enjoying the vibrant fire from the comfort of your home, the last thing you want to deal with is a pest invasion. Firewood, either chopped or bought, can contain pests and these pests will enjoy the warmth of your home and start invading.
See Below for 3 Tips to Keep Pests Out of Firewood.
Keep Firewood Off Of The Ground
It is important to keep firewood dry because insects are attracted to wet wood. Keeping your firewood elevated off the ground will help keep the wood dry. There are structures specifically made for storing firewood that you can purchase, or you can concoct your own storage with extra lumber or cinder blocks.
2. Keep Firewood Dry
As stated above, insects are attracted to wet firewood so protecting your wood from moisture is key to a pest free home during the winter. Covering the wood with a tarp will protect the firewood from natural elements and keep it dry.
3. Store Firewood Away from Your Home
It may be tempting to store extra firewood inside to avoid having to go out in the cold air, but the longer firewood is stored inside and not being used, the higher chances of pests escaping from the wood and roaming your home. The farther away your stockpile is from your home, the harder it will be for pests to come inside.
If pests still manage to find their way into your home this winter, call Viking Pest Control at 1-800-618-BUGS, and we will make sure that you can enjoy your fire in a pest-free home.
How to Control Pests During a Commercial Renovation
At some point, businesses will undergo a renovation and don’t realize the dark secret behind any remodeling project, not budgeting problems but rather PESTS! During any remodeling project, you’re laying down a welcome mat for insects and rodents. Not only are pests a nuisance, but they can also cause property damage leading to a costlier renovation than planned.
With any business construction project, it’s important to follow these tips to keep your renovation running smoothly.
Before Renovation
Have a pest management professional do a thorough inspection before you start renovating. They will be able to tell you if you have any pests present before you start the construction project.
Talk to your pest professional about what pests are a problem in the area. Ask what pests are commonly found, and what the most common pest is that season.
If demolition is planned, especially on structures that that may have been vacant, pre-demolition treatments can be performed to prevent spreading rodents when demolition occurs. This is required by law in some areas.
Discuss exterior lighting installation strategies with your pest management professional to greatly reduce the attractiveness of the building to many insect species.
Consider having the construction site pre-treated for wood destroying insects like carpenter ants and termites. Durable, environmentally conscious treatments can be applied to areas that will not be accessible for treatment later when construction is completed providing superior long-term control.
Avoid wood to ground contact. This will make it harder for termites or other wood destroying insects to take advantage of these vulnerable areas.
If possible, avoid cellulose building materials. Cellulose materials are made of wood in some shape or form and add as a food source for termites.
Rodent bait stations and insect traps can be installed to aid in reducing populations of these pests prior to construction.
Treatments may be applied to the exterior that will aid in reducing insect pressure before opening the building for construction.
During Renovation
When construction and renovation begin, your property can become even more susceptible to pests. Your site will become a heaven to pests such as termites, ants, and mice. This is why it is important to take note of the following measures to help prevent an infestation from happening.
You will want to work with the pest management professionals that you have hired to set up additional traps. These traps will be set up around key entry points to the building site and near building materials. They will be baited to attract pests that might want to enter.
You will want to make sure that your property or the building site is properly graded. This means that the water will flow away from the new structure or site. Many pests are attracted to water, so if water is minimized so are the pests.
Always make sure your site is clean. Make sure food, trash, and wood debris are always picked up. You will want to dispose of waste properly as waste acts as a food and or shelter for many pests.
It is advisable to consult a pest management professional prior to completion of renovations to identify small gaps and crevices that may allow rodents and insect pests into structures. These should then be sealed by your contractor prior to accepting the work on the final walkthrough.
Lastly, make sure that any doors and windows are properly closed and sealed. If necessary install screens to ensure bugs, pests, or larger animals are not able to enter the property.
After Renovation
It is important to take preventative measures to avoid pests on your newly renovated property. Here are a few more items that could help you avoid pests.
You may want to install sodium vapor lights. These lights are less attractive to flying insects. Halogen and LED lighting can be very attractive to insects. Placement and type of lighting can be recommended by a pest management professional to reduce pest pressure.
After the renovation, during landscaping phase, avoid planting plants too close to entrance ways. Consider placing the plants three feet. Having the plants to close to an entrance way can make it easier for insects to enter.
When installing windows and doors, make sure they are tight as possible against the frame. Use weather stripping, door sweeps, and screens to avoid openings.
Work with a pest management professional to create a plan for employees. This plan should include best sanitation practices, behavioral practices and what to do when they see pest activity.
There are many ways to avoid pests before renovations during and after renovations. At Viking Pest, we can work with property managers and business owners to create a personalized plan for any renovation as no two sites are the same. If you like further information, please call 1-800-618-BUGS or visit Vikingpest.com/commercial to learn more.
Pest Removal Myths
Six pest-removal myths that should be eliminated
1. If you don’t see it, it’s not there
Pests have evolved to live alongside us and take advantage of our hospitality. Unless you check every inch of your home, you probably have some type of pest living with you.
2. Pests love dirt
“Dirt” is a matter of perception: You can scrub your home until it glistens, and it will not make a difference to many pests. However, we suggest always to tidy up some messes, as they’re potential food sources.
3. Just put the food out of reach
You can’t simply place food on a higher shelf or shut it behind a door. The smallest scrap of food can go a long way. If pests can’t get food and water from your home, they’ll set up camp in your home, and venture out to the yard for its meals.
4. Drive them out with high-frequency noise
It’s true that many pests can hear frequencies that we cannot detect. While pests are likely hearing these noise, this may not even bother them.
5. Animals hate hot peppers
Researchers have found treating areas with capsaicin does deter rats, but use the capsaicin to send them towards eating poison bait.
As for insects, they seem to think the spice is an actual heat source. So they will flee, but only to cooler area such as your basement.
6. Get a cat!
Unless your pet has free range from the attic to the basement, pests will hide where it can’t—go. And bad infestations will defy even any cat.
What actually works?
Your best bet is preventative repairs and cleaning. Weather-seal the outside of your home, fill in small spaces where rodents or insects might hide, seal up anything organic like shoe polish and trash. When all else fails, or when you are dealing with an infestation, call the professionals at Viking, we will be more than happy to deal with the problem.
Credit Dan Seitz and Popular Science
Well-proven and intelligent rodent prevention to disrupt the US pest control market
Press release Summit, NJ, May 3rd 2018
Data-driven solutions are the new standard for pest control, enabling precise solutions and constant control – and Anticimex has the leading solutions. Anticimex SMART is an intelligent system that detects rodents early. By constantly monitoring and immediately alerting, the system prevents costly infestations in an environmentally friendly manner. Anticimex SMART is well-established in Europe, Asia and Australia, where 75,000 units have been installed in over 17 countries. In Europe, it accounts for one-fourth of Anticimex’s sales.
Healthy, rat-free environments are key for cities and businesses to remain attractive and Anticimex SMART is the most precise data-driven solution that fights the problem in all environments, including sub-ground in the sewer system, without using any poison. “It is a much smarter way to stay ahead of rodents,” says Jens Peter Nielsen, Vice President, Anticimex North America.
Anticimex SMART is a non-toxic solution that makes rodent prevention possible without threatening the environment. It’s also proven efficient regardless of climate and surroundings.
In today’s society, we all compete for attracting the right people. To attract customers, employees, citizens, companies or tourists there’s a need to secure a healthy environment. As companies and cities of tomorrow strive to become both green and rat-free, the SMART system provides an environmentally-friendly solution that they can really get behind. “We want to help our customers to go beyond sustainable goals and create healthy environments where people want to live and work,” continues Jens Peter Nielsen.
Where other innovative technologies lack human elements, Anticimex SMART packs powerful AI (artificial intelligence) to detect vermin the instant it breaches a building with a proven pest control solution that gives its users the best of two worlds—automation and expertise. Anticimex SMART provides digital reports to its users continually, showing results such as time and date for activity, as well as trend curves. The reports enable users to stay in control, minimize risks and see the value of their investments.
Anticimex SMART is brought to the U.S. market via Anticimex´s four subsidiaries: American Pest (MD, DC, VA), Modern Pest Services (ME, MA, NH, CT), Turner Pest Control (FL) and Viking Pest Control (NJ, NY, PA, DE).
Read more at: https://www.anticimex.com/smart
For more information please contact:
Jens Peter Nielsen
Vice President, Anticimex North America
jenspeter.nielsen@anticimex.com,
973.609.2314
About AnticimexAnticimex is the modern pest control company. Through prevention, new technology and sustainable solutions, we meet the new demands for healthy environments, for both individuals and businesses. Anticimex employs around 4,500 people, serving more than 3 million customers worldwide. Total revenue in 2017 amounted to approximately 670M USD. Read more at www.anticimex.com
HOW DO I PREPARE FOR MY FIRST PEST CONTROL SERVICE VISITS? (INTERIOR)
Common preparations include; cleaning the area to be treated, removing clutter, picking up pet food, and putting away open food.
All children’s toys and personal items should be picked up from the floor and moved outside of the treatment area.
It is recommended that all windows be closed prior to arrival.
People and pets must be out of treatment areas until the products have dried after the treatment. Some treatments may require additional, more specific, preparations. These will be communicated with you in advance of your service.
WILL TREATMENT AFFECT MY GARDEN?
If you have a garden, merely advise the technician of the location of any edible plants when they arrive. They will avoid treating near the garden.
Many of our materials may be safe when applied up to the dripline of the plants (the area the plant would drip on when wet). We will however implement a larger buffer than is required to further help protect your safety.
I HAVE A FISHPOND; CAN THE TREATMENTS NEGATIVELY AFFECT THE POND OR FISH?
Our technicians are careful to avoid sensitive areas, such as ponds, during treatments.
I HAVE A POOL; CAN THE TREATMENTS NEGATIVELY AFFECT THE POOL?
It will not affect your pool. Viking has carefully selected only the best materials with our primary concern being the safety of your family, pets as well as the environment. These materials are then carefully applied by our highly trained pest management professionals in a manner that all but eliminates contact with non-target treatment sites like pools and other sensitive environments.
WHAT SAFETY PROCEDURES MUST I FOLLOW AFTER TREATMENT?
Always consult your service report for product-specific precautionary requirements; these are emailed to you upon completion of the treatment.
Avoid all treated surfaces until dry. Once most materials have dried, they pose little risk and you may proceed as you normally would with your daily life.
Your technician will discuss any necessary safety precautions with you at the time of service.
I HAVE PETS, ARE YOUR TREATMENTS PET-FRIENDLY?
Viking’s certified technicians care about you, your family, and your pets. Please inform your service technician you have pets and s/he will take the necessary precautions.
Our programs are designed around people with pets and children in mind. Our products are carefully selected to minimize any effect on your family, pets or the environment.
Viking Pest also offers an Organic Pest control program that offers a range of non-pesticide treatment options.
Should you have any questions, feel free to reach out to Viking. We are always ready to answer your questions!
HOW LONG DO I HAVE TO STAY AWAY FROM MY PREMISES AFTER TREATMENT?
Most treatments do not require you to leave your home, though we do recommend you avoid contact with treated areas until dry (approximately one hour).
If instructions differ for the service being rendered, you will be notified prior to treatment.
For bed bug treatments we recommend 4 hours.
DO YOUR MATERIALS HAVE A STRONG ODOR?
Most of our materials have very low or no odor.
Some roach and bed bug treatments or power sprays may have an odor. These services will usually involve reentry time.
HOW LONG DOES IT TAKE THE TREATMENT TO WORK?
Most treatments will be effective within 10-14 days.
Some, like direct treatment of a hornet’s nest, will be effective in days.
Others, like the treatments for some ant species, can take around 2 weeks. If you see an increase in pests after treatment, that’s a good sign the service is working.
I NOTICED MORE BUGS THAN USUAL AFTER TREATMENT, WHY IS THAT?
It is common for insect activity to increase after successfully treating pest harborage locations because many of our products have a “flushing” effect design to eliminate the entire concern, not just what is being seen.
I AM SEEING ANTS IN BETWEEN MY SERVICE VISITS; WHAT CAN I DO IN THE MEANTIME?
Use a napkin or paper towel to kill the ants.
Once removed from the location/countertop/window, utilize an appropriate cleaning solution to clean away the trail to try and remove the pheromones the ants were trailing upon.
Do NOT use any type of pesticide product as it may cause budding in some ant species which would make the issue worse or it may contaminate baits or non-repellant products we may have applied.
WHAT HAPPENS IF IT RAINS AFTER MY SERVICE?
Our exterior treatments are designed to hold up in adverse weather conditions. Once a liquid treatment has dried, rainfall will not wash it away. The average dying time for our treatments is 2 hours.
DO YOU OFFER SERVICES FOR COMMERCIAL PROPERTIES?
Yes, Viking Pest offers a wide variety of services for commercial properties.
DO YOU PROVIDE SERVICES TO MOBILE HOMES?
Yes, Viking Pest provides pest control services to mobile homes, detached homes, row homes, apartments, condos, and more.
I HAVE TWO HOMES; DO YOU HAVE MULTIPLE LOCATIONS?
Yes, Viking Pest has multiple locations throughout New Jersey, Pennsylvania, Maryland, and Delaware. Viking has local pest control professionals servicing each area.
I JUST BOUGHT A NEW HOME, SHOULD I GET A PROFESSIONAL INSPECTION?
Purchasing a new home is a large investment. Every new homeowner should have their home professionally inspected for termites by a pest management expert.
The professionals at Viking Pest will carefully inspect for prior or current damage and provide you with a termite prevention or control treatment option to protect the structure of your home.
No, we do not have any products labeled for use on chipmunks.
DO YOU OFFER A SERVICE GUARANTEE?
Yes, Viking Pest does offer unlimited service requests. During your contracted service agreement, our team will re-treat if necessary, to get rid of unwanted invaders. Some limitations apply. – Yes, Viking offers a service warranty for the entire length of an active service agreement.
ARE BOTH THE INTERIOR AND EXTERIOR OF MY HOME COVERED?
Viking Pest Home Protection Plan services include both interior and exterior coverage of the home. Interior services should be scheduled ahead of time with a Viking representative.
DO YOU PROVIDE SAME-DAY SERVICES?
We can respond to emergency situations, typically within 24 hours. However, scheduling non-emergency calls is on a first-come, first-serve basis.
IF I PURCHASE YOUR HOME PROTECTION PLAN, HOW OFTEN DO I RECEIVE TREATMENTS?
Most Viking Home Protection Plans provide a Pest Shield to protect your home with seasonally timed visits (5 seasonally timed visits with a SMART Premier Home Protection Plan or 2 seasonally timed visits with a SMART Home or Convenience Home Protection Plan. For more information on the plans, you may call us at 800-618-2847
All plans include unlimited additional requests for covered pests. If you notice any pest activity in-between your scheduled preventative treatments, you can call Viking for unlimited service requests, meaning Viking will treat your home as necessary throughout the year.
ARE THERE ANY NOTIFICATIONS BEFORE SERVICES ARE PERFORMED?
Viking Pest’s Home Protection Plan is designed around our customers’ busy lives. As a result, all residential customers will receive a text message 1 week before their service AND another the day before.
And COMING SOON, customers will receive one annual email detailing their projected service schedule and service expectations.
For exterior treatments, you do not need to be home. However, if you like to be home or need to reschedule the service, please call 800-618-2847.
CAN MORE THAN ONE SERVICE BE PERFORMED DURING THE SAME APPOINTMENT TIME?
Depending on what the services are, this may or may not be possible. Sometimes, services do require specialized equipment and licensing that may require us to separate services.
AM I ABLE TO REQUEST A SPECIFIC TECHNICIAN FOR MY APPOINTMENTS?
Yes, though scheduling availability may be affected.
HOW LONG DO SERVICES TAKE?
The length of service varies depending on the pests being targeted and the size of the treatment area.
CAN THE TECHNICIANS PERFORM SERVICES WHEN I AM NOT HOME?
Yes, Viking’s Home Protection Plans provide a Pest Shield to protect your home with seasonally timed visits that are designed to protect your home from pests without the inconvenience of coordinating a time to be home for service.
If you are not going to be home during treatment, we ask to make sure all gates are unlocked around your property, so our technicians are able to access all exterior parts of your property to properly perform your treatment.
Unlimited additional services for covered pests provide the assurance that an interior or exterior service can be scheduled anytime you need.
WHY DO TECHNICIANS ONLY TREAT THE EXTERIOR AND NOT THE INTERIOR FOR MY THREE SCHEDULED APPOINTMENTS?
Most pest concerns emanate from the outside. We proactively treat the exterior of your home to prevent pest entry.
If you are encountering pest concerns inside or would like the interior of your home inspected, we would like to encourage you to schedule a visit at no additional charge.
WHAT IS THE TIME FRAME FOR CANCELING OR RESCHEDULING SERVICE?
Services may be canceled up to 48 hours prior to the scheduled treatment date.
Services may be rescheduled up to 24 hours prior to the scheduled treatment date unless in the event of an unforeseen circumstance.
WHAT METHODS OF PAYMENT CAN BE USED?
Viking Pest accepts checks (they must be mailed in), money orders, credit cards, and ACH payments. Credit card and ACH payments may be processed over the phone or through the Customer Connect portal.
HOW OFTEN DOES PAYMENT OCCUR?
Payment schedules differed between each plan, please refer to your contract for more details on your specific plans.
For more information, you may call Viking at 800-618-2847 and ask a Customer Care Center Representative to advise you of your payment plan.
WHY DO I PAY FOR MONTHLY INVOICES OR QUARTERLY PAYMENTS, IF I ONLY HAVE THREE APPOINTMENTS PER YEAR?
Payments for our pest control plans are evenly charged on a monthly basis to alleviate the pressures of one upfront cost and to assist with monthly budgeting for our customers. Your pest control plan can be paid in full at the beginning of your yearly service agreement if you do not wish to receive monthly payments.
Most maintenance plans include FREE unlimited service visits for pests covered under your plan should you require additional treatments. If you are noticing pest activity between service visits, give us a call to schedule your free treatment.
AM I ABLE TO PRE-PAY FOR SERVICES?
Services may be pre-paid by contacting a Viking representative at 800-618-2847. Pre-payments cannot be performed through the Customer Connect portal.
WHY AM I REQUIRED TO CONFIRM MY NAME, ADDRESS, EMAIL, AND PHONE TO LOOK UP MY ACCOUNT EVEN AFTER I GIVE MY ACCOUNT NUMBER?
With Viking having access to customers’ Personal Identifiable Information (PII), Viking has always and will always be vigilant in confirming customers’ information to ensure we are only speaking to account owners. This process is similar to calling a bank or utility company; as well all want to make sure we are speaking to an authorized person.
For reference, Viking Customer Service Reps are required to confirm the following when a customer calls in:
1. First and Last Name 2. Address on File 3. Telephone Number on File 4. Email Address
Additionally, by verifying the information above, we ensure we have the most updated information for customer communication including service notifications, service reports, and access to Viking’s customer portal.
HOW DO I SET UP MY CUSTOMER CONNECT PORTAL ACCOUNT?
To activate your Customer Connect Portal Account, please visit this page with step-by-step instructions with photos. https://www.vikingpest.com/customer-connect-portal/ Or, you may call Viking at888-395-1008 and ask a Customer Care Center Representative to please invite you to the customer portal.
HOW DO YOU ACCESS THE CUSTOMER CONNECT PORTAL AND WHAT RECOURSES DOES IT PROVIDE?
The Customer Connect portal may be accessed by visiting this link: https://vikingpest.pestconnect.com/login. The Customer Connect portal provides information regarding your account including service history, billing history, documents, material usage history, and the ability to ask questions, request services, or make payments.
I FORGOT MY USERNAME OR PASSWORD TO THE CUSTOMER PORTAL
A customer’s username for the Customer Connect Portal is an email address. If you are unsure about the email address used, please contact a representative at 800-618-2847.
Customers may reset their password by clicking the “forgot password” option on the portal’s main login screen.
I MOVED AND WOULD LIKE TO CHANGE MY ADDRESS ON THE CUSTOMER CONNECT PORTAL BUT AM NOT ABLE TO. WHAT SHOULD I DO?
If you have moved, please contact a Viking representative at 800-618-2847.