Q: I just bought a new home, should I get a professional inspection?
A: Purchasing a new home is a large investment. Every new homeowner should have their home professionally inspected for termites by a pest management expert. The professionals at Viking Pest will carefully inspect for prior or current damage and provide you with a termite prevention or control treatment option to protect the structure of your home. https://thedailypest.vikingpest.com/why-you-need-a-professional-pest-inspection-when-buying-a-home
Q: How often should I have my home inspected for termites?
A: Every home should be inspected for termites once a year if you suspect or observe termite activity. If you have no signs of termites your home should be inspected every other year. https://thedailypest.vikingpest.com/do-i-need-termite-control
Q: How do I prepare for my first pest control service visit?
A: Common preparations include: cleaning the area to be treated, removing clutter, picking up pet food, and putting away open food. All children’s toys and personal items should be picked up from the floor and moved outside of the treatment area. We recommend any pets be kept away from treated areas during service. Some treatments may require additional, more specific, preparations. These will be communicated with you in advance of your service.
Q: I am seeing ants in between my service visits. What should I do in the meantime?
A: Use a napkin or paper towel to kill the ants, once removed from the location/countertop/window, utilize an appropriate cleaning solution to clean away the trail to try and remove the pheromones the ants were trailing upon. Do NOT use any type of pesticide product as it may cause budding in some ant species which would make the issue worse or it may contaminate baits or non-repellant products we may have applied.
Q: I have pets, are your treatments pet-friendly?
A: Viking’s certified technicians care about you, your family, and your pets. Please inform your service technician you have pets and s/he will take the necessary precautions. Viking Pest also offers an Organic Pest control program that offers a range of non-pesticide treatment options. To learn more about Viking’s Green and Organic programs, please visit us at https://www.vikingpest.com/pest-control-organic-programs/
Q: Do you offer a service guarantee?
A: Yes, Viking Pest does offer unlimited service requests. During your contracted service agreement, our team will re-treat if necessary, to get rid of unwanted invaders. Some limitations apply. – Yes, Viking offers a service warranty for the entire length of an active service agreement. Our Home Protection plans offer unlimited service requests throughout the entire year for covered pests. If you notice pest activity and the pest is covered within your service agreement, Viking will perform treatment at no extra cost to you.
- https://www.vikingpest.com/about-viking-pest-control/ ( About Viking )
- https://www.vikingpest.com/home-protection-plans/ ( service plans )
Q: If I purchase your home protection plan, how often do I receive treatments?
A: All Viking Home Protection Plans provide a Pest Shield to protect your home with 3 seasonally timed visits (6 seasonally timed visits with a SMART Premier or 3 seasonally timed visit with a Convenience or SMART Plus Plan). All plans include unlimited additional requests for covered pests. If you notice any pest activity in-between your scheduled preventative treatments, you can call Viking for unlimited service requests, meaning Viking will treat your home as necessary throughout the year. If you would like to learn more about what pests are covered under which plan, please visit us at https://www.vikingpest.com/home-protection-plans/
Q: I have two homes; do you have multiple locations?
A: Yes, Viking Pest has multiple locations throughout New Jersey, Pennsylvania, Maryland, and Delaware. Viking has local pest control professionals servicing each area. If you would like to see a full list of our service area, please follow this link: https://www.vikingpest.com/locations/
Q: What is the time frame for canceling or rescheduling service?
A: Services may be canceled up to 48 hours prior to the scheduled treatment date. Services may be rescheduled up to 24 hours prior to the scheduled treatment date unless in the event of an unforeseen circumstance.
Q: How do I set up my Customer Connect Portal account?
A: To activate your Customer Connect Portal Account, please visit this page with step-by-step instructions with photos. https://www.vikingpest.com/customer-connect-portal/
Or, you may call Viking at 800-618-2847 and ask a Customer Care Center Representative to please invite you to the customer portal.
Q: How do you access the Customer Connect Portal and what recourses does it provide?
A: The Customer Connect portal may be accessed from the main page of vikingpest.com. The Customer Connect portal provides information regarding your account including service history, billing history, documents, material usage history, and the ability to ask questions, request services, or make payments. https://vikingpest.pestconnect.com/login
Q: Can more than one service be performed during the same appointment time?
A: Yes, we can usually perform multiple services at the same appointment time. Some services may require specific products or equipment, so if you have additional service requests, please call 800-618-2847.
Q: How long do services take?
A: The length of service varies depending on the pests being targeted and the size of the treatment area.
Q: Can the technicians perform services when I am not home?
A: Yes, Viking’s Home Protection Plans provide a Pest Shield to protect your home with seasonally timed visits that are designed to protect your home from pests without the inconvenience of coordinating a time to be home for service. If you are not going to be home during treatment, we ask to make sure all gates are unlocked around your property, so our technicians are able to access all exterior parts of your property to properly perform your treatment. Unlimited additional services for covered pests provide the assurance that an interior or exterior service can be scheduled anytime you need.
Q: What methods of payment can be used?
A: Viking Pest accepts checks (they must be mailed in), money order, credit card, and ACH payments. Credit card and ACH payments may be processed over the phone or through the Customer Connect portal.
Q: I have a pool; can the treatments negatively affect the pool?
A: It will not affect your pool. Viking’s has carefully selected only the best materials with our primary concern being the safety of your family, pets as well as the environment. These materials are then carefully applied by our highly trained pest management professionals in a manner which all but eliminates contact with non-target treatment sites like pools and other sensitive environments.”
Q: I have a fishpond; can the treatments negatively affect the pond or fish?
A: Our technicians are careful to avoid sensitive areas, such as ponds, during treatments.
Q: Am I able to request a specific technician for my appointments?
A: Yes, though scheduling availability may be affected.
Q: Do you provide services for chipmunks?
A: No, we do not have any products labeled for use on chipmunks.
Q: Am I able to pre-pay for services?
A: Services may be pre-paid by contacting a Viking representative at 800-618-2847. Pre-payments cannot be performed through the Customer Connect portal.
Q: I moved and would like to change my address on the Customer Connect portal but am not able to. What should I do?
A: If you have moved, please contact a Viking representative at 800-618-2847.
Q: Do you provide services to mobile homes?
A: Yes, Viking Pest provides pest control services to mobile homes, detached homes, row homes, apartments, condos, and more.
Q: Is there any notification before services are performed?
A: Viking Pest Home Protection Plan services are designed with the busy lives of our customer’s in mind which is why most seasonal services are performed to the exterior of the home, so the customer is not obligated to adjust their schedule to be home for service. Services with precautionary wait times are notified to the customer in advance via email or text message If you would like to receive a phone call 30 minutes prior to the service please call 800-618-2847.
Q: Are both the interior and exterior of my home covered?
A: Viking Pest Home Protection Plan services include both interior and exterior coverage of the home. Interior services should be scheduled ahead of time with a Viking representative.
Q: What happens if it rains after my service?
A: Our exterior treatments are designed to hold up in adverse weather conditions. Once a liquid treatment has dried, rainfall will not wash it away. The average dying time for our treatments is 2 hours.
Q: How long does it take the treatment to work?
A: Most treatments will be effective within 10-14 days. Some, like direct treatment of a hornet’s nest, will be effective in days. Others, like the treatments for some ant species, can take around 2 weeks. If you see an increase in pests after treatment, that’s a good sign the service is working.
Q: Do you offer services for commercial properties?
A: Yes, Viking Pest offers a wide variety of services for commercial properties. https://www.vikingpest.com/commercial-pest-control/