<img height=1 width=1 style=display:none src="https://www.facebook.com/tr?id=393538917502649&ev=PageView&noscript=1">
To Schedule Service, Call 800-618-2847

Pest Control FAQs

HEALTH, SAFETY, AND PETS

HOW DO I PREPARE FOR MY FIRST PEST CONTROL SERVICE VISITS? (INTERIOR)

  • Common preparations include; cleaning the area to be treated, removing clutter, picking up pet food, and putting away open food.
  • All children’s toys and personal items should be picked up from the floor and moved outside of the treatment area.
  • It is recommended that all windows be closed prior to arrival.
  • People and pets must be out of treatment areas until the products have dried after the treatment.
  • Some treatments may require additional, more specific, preparations. These will be communicated with you in advance of your service.

WILL TREATMENT AFFECT MY GARDEN?

  • If you have a garden, merely advise the technician of the location of any edible plants when they arrive. They will avoid treating near the garden.
  • Many of our materials may be safe when applied up to the dripline of the plants (the area the plant would drip on when wet). We will however implement a larger buffer than is required to further help protect your safety.

I HAVE A FISHPOND; CAN THE TREATMENTS NEGATIVELY AFFECT THE POND OR FISH?

Our technicians are careful to avoid sensitive areas, such as ponds, during treatments.

I HAVE A POOL; CAN THE TREATMENTS NEGATIVELY AFFECT THE POOL?

It will not affect your pool. Viking’s has carefully selected only the best materials with our primary concern being the safety of your family, pets as well as the environment. These materials are then carefully applied by our highly trained pest management professionals in a manner that all but eliminates contact with non-target treatment sites like pools and other sensitive environments.

WHAT SAFETY PROCEDURES MUST I FOLLOW AFTER TREATMENT?

  • Always consult your service report for product-specific precautionary requirements; these are emailed to you upon completion of the treatment.
  • Avoid all treated surfaces until dry. Once most materials have dried, they pose little risk and you may proceed as you normally would with your daily life.
  • Your technician will discuss any necessary safety precautions with you at the time of service.

I HAVE PETS, ARE YOUR TREATMENTS PET-FRIENDLY?

  • Viking’s certified technicians care about you, your family, and your pets. Please inform your service technician you have pets and s/he will take the necessary precautions.
  • Viking Pest also offers an Organic Pest control program that offers a range of non-pesticide treatment options.
  • To learn more about Viking’s Green and Organic programs, please visit us at https://www.vikingpest.com/pest-control-organic-programs/

IF THE PESTICIDE GETS ON MY PETS SKIN, IS MY PET IN DANGER?

  • All pets and people should avoid treated surface areas until dry.
  • In the event of accidental exposure, please thoroughly bathe the pet to remove any product they may have been exposed to.
  • Please refer to the label/SDS sheet at https://www.vikingpest.com/labels-sds-sheets/ for the product used and consult your veterinarian if your pet is displaying any signs of unusual behavior or signs of illness.

IF MY PET ATE A PEST WHO ATE THE PESTICIDE, IS MY PET IN DANGER?

  • Depending on the material used, the amount used, and the size of the pet there may be a possibility of some ill effect.
  • Please refer to the label/SDS sheet at https://www.vikingpest.com/labels-sds-sheets/ for the product used and consult your veterinarian if your pet is displaying any signs of unusual behavior or signs of illness.

TREATMENTS, PRODUCTS, AND MATERIALS

HOW LONG DO I HAVE TO STAY AWAY FROM MY PREMISES AFTER TREATMENT?

  • Most treatments do not require you to leave your home, though we do recommend you avoid contact with treated areas until dry (approximately one hour).
  • If instructions differ for the service being rendered, you will be notified prior to treatment.
  • For bed bug treatments we recommend 4 hours.

DO YOUR MATERIALS HAVE A STRONG ODOR?

  • Most of our materials have very low or no odor.
  • Some roach and bed bug treatments or power sprays may have an odor. These services will usually involve a reentry time.

HOW LONG DOES IT TAKE THE TREATMENT TO WORK?

  • Most treatments will be effective within 10-14 days.
  • Some, like direct treatment of a hornet’s nest, will be effective in days.
  • Others, like the treatments for some ant species, can take around 2 weeks. If you see an increase in pests after treatment, that’s a good sign the service is working.

I NOTICED MORE BUGS THAN USUAL AFTER TREATMENT, WHY IS THAT?

It is common for insect activity to increase after successfully treating pest harborage locations because many of our products have a “flushing” effect design to eliminate the entire concern, not just what is being seen.

I AM SEEING ANTS IN BETWEEN MY SERVICE VISITS; WHAT CAN I DO IN THE MEANTIME?

  • Use a napkin or paper towel to kill the ants.
  • Once removed from the location/countertop/window, utilize an appropriate cleaning solution to clean away the trail to try and remove the pheromones the ants were trailing upon.
  • Do NOT use any type of pesticide product as it may cause budding in some ant species which would make the issue worse or it may contaminate baits or non-repellant products we may have applied.

WHAT HAPPENS IF IT RAINS AFTER MY SERVICE?

Our exterior treatments are designed to hold up in adverse weather conditions. Once a liquid treatment has dried, rainfall will not wash it away. The average dying time for our treatments is 2 hours.

SERVICES, COVERAGE, AND SCHEDULING

DO YOU OFFER SERVICES FOR COMMERCIAL PROPERTIES?

Yes, Viking Pest offers a wide variety of services for commercial properties.

DO YOU PROVIDE SERVICES TO MOBILE HOMES?

Yes, Viking Pest provides pest control services to mobile homes, detached homes, row homes, apartments, condos, and more.

I HAVE TWO HOMES; DO YOU HAVE MULTIPLE LOCATIONS?

  • Yes, Viking Pest has multiple locations throughout New Jersey, Pennsylvania, Maryland, and Delaware. Viking has local pest control professionals servicing each area.
  • If you would like to see a full list of our service area, please follow this link: https://www.vikingpest.com/locations/

 I JUST BOUGHT A NEW HOME, SHOULD I GET A PROFESSIONAL INSPECTION?

HOW OFTEN SHOULD I HAVE MY HOME INSPECTED FOR TERMITES?

Every home should be inspected for termites once a year if you suspect or observe termite activity.

If you have no signs of termites, your home should be inspected every other year.

https://thedailypest.vikingpest.com/do-i-need-termite-control

DO YOU PROVIDE SERVICES FOR CHIPMUNKS?

No, we do not have any products labeled for use on chipmunks.

DO YOU OFFER A SERVICE GUARANTEE?

  • Yes, Viking Pest does offer unlimited service requests. During your contracted service agreement, our team will re-treat if necessary, to get rid of unwanted invaders. Some limitations apply. – Yes, Viking offers a service warranty for the entire length of an active service agreement.
  • Our Home Protection plans offer unlimited service requests throughout the entire year for covered pests. If you notice pest activity and the pest is covered within your service agreement, Viking will perform treatment at no extra cost to you.
  • https://www.vikingpest.com/about-viking-pest-control/(About Viking)
  • https://www.vikingpest.com/home-protection-plans/(Service plans)

ARE BOTH THE INTERIOR AND EXTERIOR OF MY HOME COVERED?

Viking Pest Home Protection Plan services include both interior and exterior coverage of the home. Interior services should be scheduled ahead of time with a Viking representative.

DO YOU PROVIDE SAME DAY SERVICES?

We can respond to emergency situations, typically within 24 hours.  However, scheduling non-emergency calls is on a first-come, first-serve basis.

IF I PURCHASE YOUR HOME PROTECTION PLAN, HOW OFTEN DO I RECEIVE TREATMENTS?

  • Most Viking Home Protection Plans provide a Pest Shield to protect your home with 3 seasonally timed visits (6 seasonally timed visits with a SMART Premier or 3 seasonally timed visit with a Convenience or SMART Plus Plan). For more information on the plans, you may call us at 1-800-618-2847
  • All plans include unlimited additional requests for covered pests. If you notice any pest activity in-between your scheduled preventative treatments, you can call Viking for unlimited service requests, meaning Viking will treat your home as necessary throughout the year.
  • If you would like to learn more about what pests are covered under which plan, please visit us at https://www.vikingpest.com/home-protection-plans/

ARE THERE ANY NOTIFICATIONS BEFORE SERVICES ARE PERFORMED?

Viking Pest Home Protection Plan services are designed with the busy lives of our customer’s in mind which is why most seasonal services are performed to the exterior of the home, so the customer is not obligated to adjust their schedule to be home for service. Services with precautionary wait times are notified to the customer in advance via email or text message. If you would like to receive a phone call 30 minutes prior to the service, please call 1-800-618-2847.

CAN I REQUEST SERVICE AS NEEDED; OR DO I ONLY HAVE THE SERVICE THAT IS PROVIDED WITH MY PLAN

  • Most maintenance plans include FREE unlimited service visits for pests covered under your plan should you require additional treatments. If you are noticing pest activity between service visits, give us a call to schedule your free treatment.
  • Please refer to your service agreement for details on your plan coverage.

CAN MORE THAN ONE SERVICE BE PERFORMED DURING THE SAME APPOINTMENT TIME?

Depending on what the services are, this may or may not be possible.  Sometimes, services do require specialized equipment and licensing that may require us to separate services.

AM I ABLE TO REQUEST A SPECIFIC TECHNICIAN FOR MY APPOINTMENTS?

Yes, though scheduling availability may be affected.

HOW LONG DO SERVICES TAKE?

The length of service varies depending on the pests being targeted and the size of the treatment area.

CAN THE TECHNICIANS PERFORM SERVICES WHEN I AM NOT HOME?

  • Yes, Viking’s Home Protection Plans provide a Pest Shield to protect your home with seasonally timed visits that are designed to protect your home from pests without the inconvenience of coordinating a time to be home for service.
  • If you are not going to be home during treatment, we ask to make sure all gates are unlocked around your property, so our technicians are able to access all exterior parts of your property to properly perform your treatment.
  • Unlimited additional services for covered pests provide the assurance that an interior or exterior service can be scheduled anytime you need.

WHY DO TECHNICIANS ONLY TREAT EXTERIOR AND NOT INTERIOR FOR MY THREE SCHEDULED APPOINTMENTS?

  • Most pest concerns emanate from the outside. We proactively treat the exterior of your home to prevent pest entry.
  • If you are encountering pest concerns inside or would like the interior of your home inspected, we would like to encourage you to schedule a visit at no additional charge.

WHAT IS THE TIME FRAME FOR CANCELING OR RESCHEDULING SERVICE?

  • Services may be canceled up to 48 hours prior to the scheduled treatment date.
  • Services may be rescheduled up to 24 hours prior to the scheduled treatment date unless in the event of an unforeseen circumstance.

PAYMENTS

WHAT METHODS OF PAYMENT CAN BE USED?

Viking Pest accepts checks (they must be mailed in), money order, credit card, and ACH payments. Credit card and ACH payments may be processed over the phone or through the Customer Connect portal.

HOW OFTEN DOES PAYMENT OCCUR?

  • Payment schedules differed between each plan, please refer to your contract for more details on your specific plans.
  • For more information, you may call Viking at 1-800-618-2847 and ask a Customer Care Center Representative to advise you of your payment plan.

WHY DO I PAY FOR MONTHLY INVOICES OR QUARTERLY PAYMENTS, IF I ONLY HAVE THREE APPOINTMENTS PER YEAR?

  • Payments for our pest control plans are evenly charged on a monthly basis to alleviate the pressures of one upfront cost and to assist with monthly budgeting for our customers. Your pest control plan can be paid in full at the beginning of your yearly service agreement if you do not wish to receive monthly payments.
  • Most maintenance plans include FREE unlimited service visits for pests covered under your plan should you require additional treatments. If you are noticing pest activity between service visits, give us a call to schedule your free treatment.

AM I ABLE TO PRE-PAY FOR SERVICES?

Services may be pre-paid by contacting a Viking representative at 1-800-618-2847. Pre-payments cannot be performed through the Customer Connect portal.

ACCOUNT VERIFICATION

WHY AM I REQUIRED TO CONFIRM MY NAME, ADDRESS, EMAIL, AND PHONE TO LOOK UP MY ACCOUNT EVEN AFTER I GIVE MY ACCOUNT NUMBER?

For the security of your account, we need to validate that we are speaking to someone authorized to receive information or request services.

CUSTOMER PORTAL

HOW DO I SET UP MY CUSTOMER CONNECT PORTAL ACCOUNT?

To activate your Customer Connect Portal Account, please visit this page with step-by-step instructions with photos. https://www.vikingpest.com/customer-connect-portal/ Or, you may call Viking at 1-800-618-2847 and ask a Customer Care Center Representative to please invite you to the customer portal.

HOW DO YOU ACCESS THE CUSTOMER CONNECT PORTAL AND WHAT RECOURSES DOES IT PROVIDE?

The Customer Connect portal may be accessed by visiting this link: https://vikingpest.pestconnect.com/login. The Customer Connect portal provides information regarding your account including service history, billing history, documents, material usage history, and the ability to ask questions, request services, or make payments.

I FORGOT MY USERNAME OR PASSWORD TO THE CUSTOMER PORTAL

  • A customer’s username for the Customer Connect Portal is an email address. If you are unsure about the email address used, please contact a representative at 1-800-618-2847.
  • Customers may reset their password by clicking the “forgot password” option on the portal’s main login screen.

I MOVED AND WOULD LIKE TO CHANGE MY ADDRESS ON THE CUSTOMER CONNECT PORTAL BUT AM NOT ABLE TO. WHAT SHOULD I DO?

If you have moved, please contact a Viking representative at 1-800-618-2847.