LIMITATIONS OF LIABILITY – Viking Pest liability under this agreement is limited to treatment only.
PERFORMANCE OF WORK – Viking Pest agrees to perform in a workman-like manner. Viking Pest will exercise care while performing any work hereunder to try to avoid damaging any part of the structure(s), plants or animals. Under no circumstances or conditions shall, Viking Pest be responsible for damage caused by Viking Pest at the time the work is preformed except those damages resulting from gross negligence on the part of Viking Pest
CHANGE IN LAW – This Agreement shall be interpreted, regulated and adjudicated in accordance with applicable federal, state and local laws and regulations as they exist at the time this Agreement is executed. Should any federal, state and local law regulation change regarding Viking Pest services, Viking Pest, is authorized to take whatever steps are necessary to be in compliance with said laws.
PAYMENT TERMS – The Customer agrees to pay Viking Pest’s invoices upon receipt. Viking Pest reserves the right to terminate this Agreement if payment is not received within thirty (30) days of the date invoiced. In the event legal action is necessary to collect any amount due Viking Pest shall be entitled to recover from Customer all reasonable cost of collection, including reasonable attorney’s fees and expenses, in addition to any outstanding amount due Viking Pest
ENTIRE Agreement & NOTICE OF CLAIMS-Attachment(s) – if any together with this Agreement signed by Viking Pest and Customer at the time the Agreement is entered into, constitutes the entire Agreement between the parties and no other representation or statements, whether oral or written, will be binding upon the parties. Any claim under the terms of the Agreement must be made immediately in writing to Viking Pest
SEVERABILITY & TRANSFERABILITY – If any part of this Agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions of this Agreement shall remain in full force and effect. This Agreement shall terminate upon transfer of ownership of the described structure(s). A new Agreement may be issued by Viking Pest, to a new Purchaser provided the new Purchaser signs a Agreement as purchaser, and signs a diagram showing the condition of structure(s) at transfer, a fee is paid to cover administrative cost of transfer, the expiration date remains the same as under the original Agreement, and payment of a renewal fee as established by Viking Pest
RENEWAL OF THE AGREEMENT – If either of parties wishes not to renew the agreement, the other party must be notified of this in writing at least thirty
(30) days before the end of the agreement period. If such notice has not been given, the Agreement will be renewed according to the renewal terms set forth in the agreement. Viking Pest reserves the right to increase the service price annually, without prior notification, up to 8% per year. For any increase above 8%, the Customer will be notified by mail.
BINDING ARBITRATION – In the event of a dispute between Viking Pest and/or its employees and Customer arising out of or relating to this Agreement, including but not limited to the interpretation of the terms and conditions of this Agreement, the making of the Agreement, or breach of any provision of this Agreement, the parties hereby expressly agree to submit their dispute to binding arbitration for resolution in accordance with the rules and requirements of the American Arbitration Association. The parties acknowledge and understand that by agreeing to submit their dispute to binding arbitration they are effectively waiving their right to trial by jury as a means of resolving disputes. Furthermore, the parties acknowledge that they desire to arbitrate any dispute arising from this agreement in an effort to resolve such dispute(s) quickly and avoid the costs of litigation. Judgement upon such arbitration award may be entered in any court having jurisdiction. Each party shall be responsible for paying any attorney’s fees, expert witness’ fees and other expenses it incurs on its behalf in connection with the arbitration, plus one half the arbitrator’s fee and one half of any expenses incurred by the arbitrator, and the award shall assess the arbitrator’s fee and expenses accordingly.
A service charge equal to the maximum allowed by your state or a minimum of $1.00 per month will be charged. Service charge is avoided only when the new balance is paid in full and received within 25 days of the month ending date. All services referred for collection will be subject to attorney’s fees plus costs and interests. All bills due upon completion of work.
I have been told that I have the right to receive consumer information as outlined in N.J.A.C.7:30-9.12(b) 1.I decline to receive the information until such time as I withdraw this waiver by notifying the applicator or Viking in writing.
VIKING PEST TERMITE SERVICE GENERAL TERMS AND CONDITIONS
FUTURE DAMAGE, LIMITATION OF LIABILITY – Due to the nature of construction, treatment restrictions, and/or the extent of existing damage to the identified property, Viking Termite & Pest Control, Inc. does not guarantee against future damage to the property or contents, nor provide for repairs or compensation thereof. VIKING’S LIABILITY DURING AN ACTIVE SERVICE AGREEMENT IS LIMITED TO RE-TREATMENT ONLY.
EXISTING DAMAGE – Viking is not responsible for the repair of either visible damage or hidden damage existing as of the date of this agreement. Because damage may be present in areas which are inaccessible to visual inspection. Viking does not guarantee that the damage disclosed on the Inspection Graph represents all of the existing damage as of the date of this agreement.
WATER LEAKAGE – Water leakage in treated areas, in interior areas or through the roof or exterior walls of the identified property may destroy the effectiveness of Viking’s treatment and is conducive to new infestation. Purchaser is responsible for making timely repairs as are necessary to stop water leakage. Upon completion of repairs by Purchaser, Viking will provide additional treatment to control infestation at Purchaser’s expense. Purchaser’s failure to make timely repairs or purchase the additional necessary treatment will terminate this agreement automatically without further notice.
ADDITIONS, ALTERATIONS – This agreement covers the property identified on the Inspection Graph as of the date of initial treatment. In the event the premises are structurally modified, altered or otherwise changes or if its soil is removed or added around the foundation, Purchaser will notify Viking prior to such addition or alteration and will purchase the additional treatment required by the changes incurred. Failure to do so will terminate this agreement automatically without further notice. In the event of structural modification, Viking reserves the right to adjust the annual extension charge.
NOTICE OF CLAIMS, ACCESS TO PROPERTY – Any claim for retreatment under this agreement must be made to Viking during the contract term or any extension thereof. Viking is only obligated to retreat under this agreement if a valid claim is made during the contract term, including any extension thereof, and Purchaser must allow Viking access to the identified property for any purpose contemplated by this agreement, including but not limited to reinspection, whether the inspection was requested by the Purchaser or considered necessary by Viking.
Viking’s liability under this agreement will be terminated If Viking is prevented from fulfilling its responsibilities under the terms of this agreement by reason of delays in transportation, shortages of fuel and/or materials, strikes, embargoes, fires, floods, quarantine, earthquakes, hurricanes or any other act of God or circumstances or cause beyond the control of Viking.
This service agreement provides retreatment for covered insects only.
This agreement does not cover and Viking will not be responsible for:
Any and all damage resulting from wood destroying insects.
Damage resulting from or services required for moisture conditions, including but not limited to fungus damages.
Damage resulting from or services required for masonry failure or grade alterations.
Viking disclaims any liability for special, incidental or consequential damages. the guarantee of retreatment as stated in this agreement is given in lieu of any other guarantee or warranty, express or implied, including any warranty of merchantability or fitness for a particular purpose.
INDEMNIFICATION – Notwithstanding the foregoing, SUPPLIER, does not agree to defend, indemnify, or hold harmless a particular Indemnified Party for any claim, suit, loss, damage, liability or expense to the extent arising from the negligence or willful misconduct of the Indemnified Party in the operation, consumption, use or sale (but not the acceptance or approval) of the Products.
HOW DO I PREPARE FOR MY FIRST PEST CONTROL SERVICE VISITS? (INTERIOR)
Common preparations include; cleaning the area to be treated, removing clutter, picking up pet food, and putting away open food.
All children’s toys and personal items should be picked up from the floor and moved outside of the treatment area.
It is recommended that all windows be closed prior to arrival.
People and pets must be out of treatment areas until the products have dried after the treatment. Some treatments may require additional, more specific, preparations. These will be communicated with you in advance of your service.
WILL TREATMENT AFFECT MY GARDEN?
If you have a garden, merely advise the technician of the location of any edible plants when they arrive. They will avoid treating near the garden.
Many of our materials may be safe when applied up to the dripline of the plants (the area the plant would drip on when wet). We will however implement a larger buffer than is required to further help protect your safety.
I HAVE A FISHPOND; CAN THE TREATMENTS NEGATIVELY AFFECT THE POND OR FISH?
Our technicians are careful to avoid sensitive areas, such as ponds, during treatments.
I HAVE A POOL; CAN THE TREATMENTS NEGATIVELY AFFECT THE POOL?
It will not affect your pool. Viking has carefully selected only the best materials with our primary concern being the safety of your family, pets as well as the environment. These materials are then carefully applied by our highly trained pest management professionals in a manner that all but eliminates contact with non-target treatment sites like pools and other sensitive environments.
WHAT SAFETY PROCEDURES MUST I FOLLOW AFTER TREATMENT?
Always consult your service report for product-specific precautionary requirements; these are emailed to you upon completion of the treatment.
Avoid all treated surfaces until dry. Once most materials have dried, they pose little risk and you may proceed as you normally would with your daily life.
Your technician will discuss any necessary safety precautions with you at the time of service.
I HAVE PETS, ARE YOUR TREATMENTS PET-FRIENDLY?
Viking’s certified technicians care about you, your family, and your pets. Please inform your service technician you have pets and s/he will take the necessary precautions.
Our programs are designed around people with pets and children in mind. Our products are carefully selected to minimize any effect on your family, pets or the environment.
Viking Pest also offers an Organic Pest control program that offers a range of non-pesticide treatment options.
Should you have any questions, feel free to reach out to Viking. We are always ready to answer your questions!
HOW LONG DO I HAVE TO STAY AWAY FROM MY PREMISES AFTER TREATMENT?
Most treatments do not require you to leave your home, though we do recommend you avoid contact with treated areas until dry (approximately one hour).
If instructions differ for the service being rendered, you will be notified prior to treatment.
For bed bug treatments we recommend 4 hours.
DO YOUR MATERIALS HAVE A STRONG ODOR?
Most of our materials have very low or no odor.
Some roach and bed bug treatments or power sprays may have an odor. These services will usually involve reentry time.
HOW LONG DOES IT TAKE THE TREATMENT TO WORK?
Most treatments will be effective within 10-14 days.
Some, like direct treatment of a hornet’s nest, will be effective in days.
Others, like the treatments for some ant species, can take around 2 weeks. If you see an increase in pests after treatment, that’s a good sign the service is working.
I NOTICED MORE BUGS THAN USUAL AFTER TREATMENT, WHY IS THAT?
It is common for insect activity to increase after successfully treating pest harborage locations because many of our products have a “flushing” effect design to eliminate the entire concern, not just what is being seen.
I AM SEEING ANTS IN BETWEEN MY SERVICE VISITS; WHAT CAN I DO IN THE MEANTIME?
Use a napkin or paper towel to kill the ants.
Once removed from the location/countertop/window, utilize an appropriate cleaning solution to clean away the trail to try and remove the pheromones the ants were trailing upon.
Do NOT use any type of pesticide product as it may cause budding in some ant species which would make the issue worse or it may contaminate baits or non-repellant products we may have applied.
WHAT HAPPENS IF IT RAINS AFTER MY SERVICE?
Our exterior treatments are designed to hold up in adverse weather conditions. Once a liquid treatment has dried, rainfall will not wash it away. The average dying time for our treatments is 2 hours.
DO YOU OFFER SERVICES FOR COMMERCIAL PROPERTIES?
Yes, Viking Pest offers a wide variety of services for commercial properties.
DO YOU PROVIDE SERVICES TO MOBILE HOMES?
Yes, Viking Pest provides pest control services to mobile homes, detached homes, row homes, apartments, condos, and more.
I HAVE TWO HOMES; DO YOU HAVE MULTIPLE LOCATIONS?
Yes, Viking Pest has multiple locations throughout New Jersey, Pennsylvania, Maryland, and Delaware. Viking has local pest control professionals servicing each area.
No, we do not have any products labeled for use on chipmunks.
DO YOU OFFER A SERVICE GUARANTEE?
Yes, Viking Pest does offer unlimited service requests. During your contracted service agreement, our team will re-treat if necessary, to get rid of unwanted invaders. Some limitations apply. – Yes, Viking offers a service warranty for the entire length of an active service agreement.
ARE BOTH THE INTERIOR AND EXTERIOR OF MY HOME COVERED?
Viking Pest Home Protection Plan services include both interior and exterior coverage of the home. Interior services should be scheduled ahead of time with a Viking representative.
DO YOU PROVIDE SAME-DAY SERVICES?
We can respond to emergency situations, typically within 24 hours. However, scheduling non-emergency calls is on a first-come, first-serve basis.
IF I PURCHASE YOUR HOME PROTECTION PLAN, HOW OFTEN DO I RECEIVE TREATMENTS?
Most Viking Home Protection Plans provide a Pest Shield to protect your home with seasonally timed visits (5 seasonally timed visits with a SMART Premier Home Protection Plan or 2 seasonally timed visits with a SMART Home or Convenience Home Protection Plan. For more information on the plans, you may call us at 800-618-2847
All plans include unlimited additional requests for covered pests. If you notice any pest activity in-between your scheduled preventative treatments, you can call Viking for unlimited service requests, meaning Viking will treat your home as necessary throughout the year.
ARE THERE ANY NOTIFICATIONS BEFORE SERVICES ARE PERFORMED?
Viking Pest’s Home Protection Plan is designed around our customers’ busy lives. As a result, all residential customers will receive a text message 1 week before their service AND another the day before.
And COMING SOON, customers will receive one annual email detailing their projected service schedule and service expectations.
For exterior treatments, you do not need to be home. However, if you like to be home or need to reschedule the service, please call 800-618-2847.
CAN MORE THAN ONE SERVICE BE PERFORMED DURING THE SAME APPOINTMENT TIME?
Depending on what the services are, this may or may not be possible. Sometimes, services do require specialized equipment and licensing that may require us to separate services.
AM I ABLE TO REQUEST A SPECIFIC TECHNICIAN FOR MY APPOINTMENTS?
Yes, though scheduling availability may be affected.
HOW LONG DO SERVICES TAKE?
The length of service varies depending on the pests being targeted and the size of the treatment area.
CAN THE TECHNICIANS PERFORM SERVICES WHEN I AM NOT HOME?
Yes, Viking’s Home Protection Plans provide a Pest Shield to protect your home with seasonally timed visits that are designed to protect your home from pests without the inconvenience of coordinating a time to be home for service.
If you are not going to be home during treatment, we ask to make sure all gates are unlocked around your property, so our technicians are able to access all exterior parts of your property to properly perform your treatment.
Unlimited additional services for covered pests provide the assurance that an interior or exterior service can be scheduled anytime you need.
WHY DO TECHNICIANS ONLY TREAT THE EXTERIOR AND NOT THE INTERIOR FOR MY THREE SCHEDULED APPOINTMENTS?
Most pest concerns emanate from the outside. We proactively treat the exterior of your home to prevent pest entry.
If you are encountering pest concerns inside or would like the interior of your home inspected, we would like to encourage you to schedule a visit at no additional charge.
WHAT IS THE TIME FRAME FOR CANCELING OR RESCHEDULING SERVICE?
Services may be canceled up to 48 hours prior to the scheduled treatment date.
Services may be rescheduled up to 24 hours prior to the scheduled treatment date unless in the event of an unforeseen circumstance.
WHAT METHODS OF PAYMENT CAN BE USED?
Viking Pest accepts checks (they must be mailed in), money orders, credit cards, and ACH payments. Credit card and ACH payments may be processed over the phone or through the Customer Connect portal.
HOW OFTEN DOES PAYMENT OCCUR?
Payment schedules differed between each plan, please refer to your contract for more details on your specific plans.
For more information, you may call Viking at 800-618-2847 and ask a Customer Care Center Representative to advise you of your payment plan.
WHY DO I PAY FOR MONTHLY INVOICES OR QUARTERLY PAYMENTS, IF I ONLY HAVE THREE APPOINTMENTS PER YEAR?
Payments for our pest control plans are evenly charged on a monthly basis to alleviate the pressures of one upfront cost and to assist with monthly budgeting for our customers. Your pest control plan can be paid in full at the beginning of your yearly service agreement if you do not wish to receive monthly payments.
Most maintenance plans include FREE unlimited service visits for pests covered under your plan should you require additional treatments. If you are noticing pest activity between service visits, give us a call to schedule your free treatment.
AM I ABLE TO PRE-PAY FOR SERVICES?
Services may be pre-paid by contacting a Viking representative at 800-618-2847. Pre-payments cannot be performed through the Customer Connect portal.
WHY AM I REQUIRED TO CONFIRM MY NAME, ADDRESS, EMAIL, AND PHONE TO LOOK UP MY ACCOUNT EVEN AFTER I GIVE MY ACCOUNT NUMBER?
With Viking having access to customers’ Personal Identifiable Information (PII), Viking has always and will always be vigilant in confirming customers’ information to ensure we are only speaking to account owners. This process is similar to calling a bank or utility company; as well all want to make sure we are speaking to an authorized person.
For reference, Viking Customer Service Reps are required to confirm the following when a customer calls in:
1. First and Last Name 2. Address on File 3. Telephone Number on File 4. Email Address
Additionally, by verifying the information above, we ensure we have the most updated information for customer communication including service notifications, service reports, and access to Viking’s customer portal.
HOW DO I SET UP MY CUSTOMER CONNECT PORTAL ACCOUNT?
HOW DO YOU ACCESS THE CUSTOMER CONNECT PORTAL AND WHAT RECOURSES DOES IT PROVIDE?
The Customer Connect portal may be accessed by visiting this link: https://vikingpest.pestconnect.com/login. The Customer Connect portal provides information regarding your account including service history, billing history, documents, material usage history, and the ability to ask questions, request services, or make payments.
I FORGOT MY USERNAME OR PASSWORD TO THE CUSTOMER PORTAL
A customer’s username for the Customer Connect Portal is an email address. If you are unsure about the email address used, please contact a representative at 800-618-2847.
Customers may reset their password by clicking the “forgot password” option on the portal’s main login screen.
I MOVED AND WOULD LIKE TO CHANGE MY ADDRESS ON THE CUSTOMER CONNECT PORTAL BUT AM NOT ABLE TO. WHAT SHOULD I DO?
If you have moved, please contact a Viking representative at 800-618-2847.