Anticimex SMART: A Digital Mouse & Rat Control Solution for Commercial Businesses
Intelligent Pest Control around the Clock!
Anticimex SMART Pest Control solution is an intelligent pest control system that keeps an eye on things wirelessly while communicating with our office 24/7, so you don’t have to.
Viking has partnered with Anticimex to offer the best in pest control! Anticimex SMART Pest Control is an intelligent pest control system that monitors activity, predicting, and preventing costly infestations in an environmentally-friendly way. Are you looking for an easy pest control program that lets you relax and that handles all the work? Then Anticimex SMART is the solution for you. An environmentally-friendly option, Anticimex SMART uses technology to improve pest detection, so it can root out problems as they are occurring, instead of waiting until they are large enough for you to notice them. This use of technology helps reduce the number of preventative pesticides by targeting pests before they become a problem, without the large-scale application of pesticides that were once necessary for preventative pest control programs.
How does Anticimex SMART work?
Viking Pest uses a wide range of cutting-edge technologies depending on your individual situation. We respond immediately to threats using preventative pest control and targeting any pests that may enter your premises. The heart of the network, Smart Connect, communicates with the installations and delivers information to a SMART reporting system. Depending on the product used, the communication uses one of two technologies:
GSM – Global Standard Network for mobile communication
Radio network – communication via radio waves
24/7 Mouse Protection
Schedule a Site Evaluation
Say Hello to SMART Commercial Rodent Protection
Historically, commercial rodent control involved making educated guesses based on evidence about where rats or mice may or may not be active. With Anticimex SMART technology, we no longer need to guess. We will know.
Step 1: Analyze & Plan
We perform a site analysis and ask you a series of questions. We then determine the unique, optimal program for your situation.
Step 2: Install & Connect
We install state-of-the-art, multi-purpose technology around the site.
Step 3: We Service, You Relax
Our ongoing service includes physical inspections, emptying and relocating of traps, and analysis. We act fast when necessary — all you have to do is sit back and relax.
The Key to Anticimex SMART’s Success
The key to Anticimex SMART’s success is its ability to customize a system based on a detailed site assessment. Before installation, we fully inspect your site, including examining blueprints and designs when they are available. This helps us determine weaknesses and establish points for monitoring and evaluation. Based on our inspection, we design a plan customized to your site and to your potential pest problems. After planning a custom system, we install it at your location. We use various types of technology to help us monitor for pests, and we connect it to our systems remotely. Unlike traditional pest monitoring systems, which require in-person inspections, we are able to monitor unobtrusively and remotely, 24-hours a day. We combine remote monitoring with regular physical inspections to ensure that we are not missing anything. This constant monitoring allows us to schedule services when, and only when, you need them. In addition, you do not need to call to schedule extermination services. WE schedule them as soon as we spot a potential problem, so that there is never an opportunity for pests to become an infestation.
The SMART Eye Mini is a rodent monitoring sensor that can be installed either interior or exterior. Due to its size the Eye Mini can be installed in those hard-to-reach areas that rodents may frequent.
Smart Box is a multi-catch unit that traps rodents above ground.
SMART Connect Minis
The SMART Connect Mini is the brain of the Mini system, communicating over a built-in cellular network. Information is collected and sent to our office for analysis.
SMART Sense Mini (Coming Soon)
Smart Sense Mini can detect both cockroaches and moths by monitoring and attracting the insects with non-toxic pheromones. Provides detailed analytics to combat insect infestations.
SMART Pipe is a standalone sub-ground device installed in sewers to control rodent populations.
Traditional vs SMART
Limitations of a Traditional Pest Control System:
Monitoring system requires physical readings
Information is not provided when an activity has occurred
Hard to tell the number of pests and how often they appear
No focus on sewers
Often relies on toxic pesticides
SMART Pest Control Offers the Following:
Actively sends information even when there is no activity
Sends date and time information when there is activity
Unique trap for sewers
Is Anticimex SMART Right For My Business?
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Because every location and operation are different, our team will perform an inspection, risk assessment and discuss monitoring and control options available. Using SMART technology, we can provide a holistic treatment program specifically tailored to your needs. SMART technology may be recommended for an existing pest issue, but also to provide protection, prevention and peace of mind from a future issue.
Is Anticimex Smart better than traditional pest control systems?
Anticimex Smart can be used in conjunction with traditional control methods to further enhance our capabilities of monitoring and control. We consider both options to be valuable when implemented in the correct manner and under the appropriate circumstances.
Anticimex Smart is superior to traditional pest control when non-toxic, green and sustainable solutions are required. Since Anticimex Smart Technology does not use any pesticides or rodenticides, it is an effective way to control and monitor pest activity without impacting the environment.
In an urban environment where the source of rodents is located in the sewers, Anticimex Smart technology is the only system on the market that can be implemented within the sewer infrastructure to control the rodent population at its source. This option is considered superior to traditional efforts as it does not use biocides that may end up adversely affecting aquatic animals, birds and other wildlife.
Do you have multiple properties? Are you concerned about having to hire multiple pest control companies? Viking’s wide range of locations means there is most likely a Viking office right in your neighborhood. If pests find a way into your business, Viking’s professionals are there at a moment’s notice. We take care of the situation discreetly and work with you for long-term relief. That’s the Viking Advantage Commitment: Regional coverage with a local touch.
HOW DO I PREPARE FOR MY FIRST PEST CONTROL SERVICE VISITS? (INTERIOR)
Common preparations include; cleaning the area to be treated, removing clutter, picking up pet food, and putting away open food.
All children’s toys and personal items should be picked up from the floor and moved outside of the treatment area.
It is recommended that all windows be closed prior to arrival.
People and pets must be out of treatment areas until the products have dried after the treatment. Some treatments may require additional, more specific, preparations. These will be communicated with you in advance of your service.
WILL TREATMENT AFFECT MY GARDEN?
If you have a garden, merely advise the technician of the location of any edible plants when they arrive. They will avoid treating near the garden.
Many of our materials may be safe when applied up to the dripline of the plants (the area the plant would drip on when wet). We will however implement a larger buffer than is required to further help protect your safety.
I HAVE A FISHPOND; CAN THE TREATMENTS NEGATIVELY AFFECT THE POND OR FISH?
Our technicians are careful to avoid sensitive areas, such as ponds, during treatments.
I HAVE A POOL; CAN THE TREATMENTS NEGATIVELY AFFECT THE POOL?
It will not affect your pool. Viking has carefully selected only the best materials with our primary concern being the safety of your family, pets as well as the environment. These materials are then carefully applied by our highly trained pest management professionals in a manner that all but eliminates contact with non-target treatment sites like pools and other sensitive environments.
WHAT SAFETY PROCEDURES MUST I FOLLOW AFTER TREATMENT?
Always consult your service report for product-specific precautionary requirements; these are emailed to you upon completion of the treatment.
Avoid all treated surfaces until dry. Once most materials have dried, they pose little risk and you may proceed as you normally would with your daily life.
Your technician will discuss any necessary safety precautions with you at the time of service.
I HAVE PETS, ARE YOUR TREATMENTS PET-FRIENDLY?
Viking’s certified technicians care about you, your family, and your pets. Please inform your service technician you have pets and s/he will take the necessary precautions.
Our programs are designed around people with pets and children in mind. Our products are carefully selected to minimize any effect on your family, pets or the environment.
Viking Pest also offers an Organic Pest control program that offers a range of non-pesticide treatment options.
Should you have any questions, feel free to reach out to Viking. We are always ready to answer your questions!
HOW LONG DO I HAVE TO STAY AWAY FROM MY PREMISES AFTER TREATMENT?
Most treatments do not require you to leave your home, though we do recommend you avoid contact with treated areas until dry (approximately one hour).
If instructions differ for the service being rendered, you will be notified prior to treatment.
For bed bug treatments we recommend 4 hours.
DO YOUR MATERIALS HAVE A STRONG ODOR?
Most of our materials have very low or no odor.
Some roach and bed bug treatments or power sprays may have an odor. These services will usually involve reentry time.
HOW LONG DOES IT TAKE THE TREATMENT TO WORK?
Most treatments will be effective within 10-14 days.
Some, like direct treatment of a hornet’s nest, will be effective in days.
Others, like the treatments for some ant species, can take around 2 weeks. If you see an increase in pests after treatment, that’s a good sign the service is working.
I NOTICED MORE BUGS THAN USUAL AFTER TREATMENT, WHY IS THAT?
It is common for insect activity to increase after successfully treating pest harborage locations because many of our products have a “flushing” effect design to eliminate the entire concern, not just what is being seen.
I AM SEEING ANTS IN BETWEEN MY SERVICE VISITS; WHAT CAN I DO IN THE MEANTIME?
Use a napkin or paper towel to kill the ants.
Once removed from the location/countertop/window, utilize an appropriate cleaning solution to clean away the trail to try and remove the pheromones the ants were trailing upon.
Do NOT use any type of pesticide product as it may cause budding in some ant species which would make the issue worse or it may contaminate baits or non-repellant products we may have applied.
WHAT HAPPENS IF IT RAINS AFTER MY SERVICE?
Our exterior treatments are designed to hold up in adverse weather conditions. Once a liquid treatment has dried, rainfall will not wash it away. The average dying time for our treatments is 2 hours.
DO YOU OFFER SERVICES FOR COMMERCIAL PROPERTIES?
Yes, Viking Pest offers a wide variety of services for commercial properties.
DO YOU PROVIDE SERVICES TO MOBILE HOMES?
Yes, Viking Pest provides pest control services to mobile homes, detached homes, row homes, apartments, condos, and more.
I HAVE TWO HOMES; DO YOU HAVE MULTIPLE LOCATIONS?
Yes, Viking Pest has multiple locations throughout New Jersey, Pennsylvania, Maryland, and Delaware. Viking has local pest control professionals servicing each area.
No, we do not have any products labeled for use on chipmunks.
DO YOU OFFER A SERVICE GUARANTEE?
Yes, Viking Pest does offer unlimited service requests. During your contracted service agreement, our team will re-treat if necessary, to get rid of unwanted invaders. Some limitations apply. – Yes, Viking offers a service warranty for the entire length of an active service agreement.
ARE BOTH THE INTERIOR AND EXTERIOR OF MY HOME COVERED?
Viking Pest Home Protection Plan services include both interior and exterior coverage of the home. Interior services should be scheduled ahead of time with a Viking representative.
DO YOU PROVIDE SAME-DAY SERVICES?
We can respond to emergency situations, typically within 24 hours. However, scheduling non-emergency calls is on a first-come, first-serve basis.
IF I PURCHASE YOUR HOME PROTECTION PLAN, HOW OFTEN DO I RECEIVE TREATMENTS?
Most Viking Home Protection Plans provide a Pest Shield to protect your home with seasonally timed visits (5 seasonally timed visits with a SMART Premier Home Protection Plan or 2 seasonally timed visits with a SMART Home or Convenience Home Protection Plan. For more information on the plans, you may call us at 800-618-2847
All plans include unlimited additional requests for covered pests. If you notice any pest activity in-between your scheduled preventative treatments, you can call Viking for unlimited service requests, meaning Viking will treat your home as necessary throughout the year.
ARE THERE ANY NOTIFICATIONS BEFORE SERVICES ARE PERFORMED?
Viking Pest’s Home Protection Plan is designed around our customers’ busy lives. As a result, all residential customers will receive a text message 1 week before their service AND another the day before.
And COMING SOON, customers will receive one annual email detailing their projected service schedule and service expectations.
For exterior treatments, you do not need to be home. However, if you like to be home or need to reschedule the service, please call 800-618-2847.
CAN MORE THAN ONE SERVICE BE PERFORMED DURING THE SAME APPOINTMENT TIME?
Depending on what the services are, this may or may not be possible. Sometimes, services do require specialized equipment and licensing that may require us to separate services.
AM I ABLE TO REQUEST A SPECIFIC TECHNICIAN FOR MY APPOINTMENTS?
Yes, though scheduling availability may be affected.
HOW LONG DO SERVICES TAKE?
The length of service varies depending on the pests being targeted and the size of the treatment area.
CAN THE TECHNICIANS PERFORM SERVICES WHEN I AM NOT HOME?
Yes, Viking’s Home Protection Plans provide a Pest Shield to protect your home with seasonally timed visits that are designed to protect your home from pests without the inconvenience of coordinating a time to be home for service.
If you are not going to be home during treatment, we ask to make sure all gates are unlocked around your property, so our technicians are able to access all exterior parts of your property to properly perform your treatment.
Unlimited additional services for covered pests provide the assurance that an interior or exterior service can be scheduled anytime you need.
WHY DO TECHNICIANS ONLY TREAT THE EXTERIOR AND NOT THE INTERIOR FOR MY THREE SCHEDULED APPOINTMENTS?
Most pest concerns emanate from the outside. We proactively treat the exterior of your home to prevent pest entry.
If you are encountering pest concerns inside or would like the interior of your home inspected, we would like to encourage you to schedule a visit at no additional charge.
WHAT IS THE TIME FRAME FOR CANCELING OR RESCHEDULING SERVICE?
Services may be canceled up to 48 hours prior to the scheduled treatment date.
Services may be rescheduled up to 24 hours prior to the scheduled treatment date unless in the event of an unforeseen circumstance.
WHAT METHODS OF PAYMENT CAN BE USED?
Viking Pest accepts checks (they must be mailed in), money orders, credit cards, and ACH payments. Credit card and ACH payments may be processed over the phone or through the Customer Connect portal.
HOW OFTEN DOES PAYMENT OCCUR?
Payment schedules differed between each plan, please refer to your contract for more details on your specific plans.
For more information, you may call Viking at 800-618-2847 and ask a Customer Care Center Representative to advise you of your payment plan.
WHY DO I PAY FOR MONTHLY INVOICES OR QUARTERLY PAYMENTS, IF I ONLY HAVE THREE APPOINTMENTS PER YEAR?
Payments for our pest control plans are evenly charged on a monthly basis to alleviate the pressures of one upfront cost and to assist with monthly budgeting for our customers. Your pest control plan can be paid in full at the beginning of your yearly service agreement if you do not wish to receive monthly payments.
Most maintenance plans include FREE unlimited service visits for pests covered under your plan should you require additional treatments. If you are noticing pest activity between service visits, give us a call to schedule your free treatment.
AM I ABLE TO PRE-PAY FOR SERVICES?
Services may be pre-paid by contacting a Viking representative at 800-618-2847. Pre-payments cannot be performed through the Customer Connect portal.
WHY AM I REQUIRED TO CONFIRM MY NAME, ADDRESS, EMAIL, AND PHONE TO LOOK UP MY ACCOUNT EVEN AFTER I GIVE MY ACCOUNT NUMBER?
With Viking having access to customers’ Personal Identifiable Information (PII), Viking has always and will always be vigilant in confirming customers’ information to ensure we are only speaking to account owners. This process is similar to calling a bank or utility company; as well all want to make sure we are speaking to an authorized person.
For reference, Viking Customer Service Reps are required to confirm the following when a customer calls in:
1. First and Last Name 2. Address on File 3. Telephone Number on File 4. Email Address
Additionally, by verifying the information above, we ensure we have the most updated information for customer communication including service notifications, service reports, and access to Viking’s customer portal.
HOW DO I SET UP MY CUSTOMER CONNECT PORTAL ACCOUNT?
HOW DO YOU ACCESS THE CUSTOMER CONNECT PORTAL AND WHAT RECOURSES DOES IT PROVIDE?
The Customer Connect portal may be accessed by visiting this link: https://vikingpest.pestconnect.com/login. The Customer Connect portal provides information regarding your account including service history, billing history, documents, material usage history, and the ability to ask questions, request services, or make payments.
I FORGOT MY USERNAME OR PASSWORD TO THE CUSTOMER PORTAL
A customer’s username for the Customer Connect Portal is an email address. If you are unsure about the email address used, please contact a representative at 800-618-2847.
Customers may reset their password by clicking the “forgot password” option on the portal’s main login screen.
I MOVED AND WOULD LIKE TO CHANGE MY ADDRESS ON THE CUSTOMER CONNECT PORTAL BUT AM NOT ABLE TO. WHAT SHOULD I DO?
If you have moved, please contact a Viking representative at 800-618-2847.