Question 1

HOW DO I PREPARE FOR MY FIRST PEST CONTROL SERVICE VISITS? (INTERIOR)

Accepted Answer

Common preparations include; cleaning the area to be treated, removing clutter, picking up pet food, and putting away open food.

All children’s toys and personal items should be picked up from the floor and moved outside of the treatment area.

It is recommended that all windows be closed prior to arrival.

People and pets must be out of treatment areas until the products have dried after the treatment.
Some treatments may require additional, more specific, preparations. These will be communicated with you in advance of your service.

Question 2

WILL TREATMENT AFFECT MY GARDEN?

Accepted Answer

If you have a garden, merely advise the technician of the location of any edible plants when they arrive. They will avoid treating near the garden.

Many of our materials may be safe when applied up to the dripline of the plants (the area the plant would drip on when wet). We will however implement a larger buffer than is required to further help protect your safety.

Question 3

I HAVE A FISHPOND; CAN THE TREATMENTS NEGATIVELY AFFECT THE POND OR FISH?

Accepted Answer

Our technicians are careful to avoid sensitive areas, such as ponds, during treatments.

Question 4

I HAVE A POOL; CAN THE TREATMENTS NEGATIVELY AFFECT THE POOL?

Accepted Answer

It will not affect your pool. Viking has carefully selected only the best materials with our primary concern being the safety of your family, pets as well as the environment. These materials are then carefully applied by our highly trained pest management professionals in a manner that all but eliminates contact with non-target treatment sites like pools and other sensitive environments.

Question 5

WHAT SAFETY PROCEDURES MUST I FOLLOW AFTER TREATMENT?

Accepted Answer

Always consult your service report for product-specific precautionary requirements; these are emailed to you upon completion of the treatment.

Avoid all treated surfaces until dry. Once most materials have dried, they pose little risk and you may proceed as you normally would with your daily life.

Your technician will discuss any necessary safety precautions with you at the time of service.

Question 6

I HAVE PETS, ARE YOUR TREATMENTS PET-FRIENDLY?

Accepted Answer

Viking’s certified technicians care about you, your family, and your pets. Please inform your service technician you have pets and s/he will take the necessary precautions.

Our programs are designed around people with pets and children in mind. Our products are carefully selected to minimize any effect on your family, pets or the environment.

Viking Pest also offers an Organic Pest control program that offers a range of non-pesticide treatment options.

Should you have any questions, feel free to reach out to Viking. We are always ready to answer your questions!

To learn more about Viking’s Green and Organic programs, please visit us at https://www.vikingpest.com/pest-control-organic-programs/

Question 7

HOW LONG DO I HAVE TO STAY AWAY FROM MY PREMISES AFTER TREATMENT?

Accepted Answer

Most treatments do not require you to leave your home, though we do recommend you avoid contact with treated areas until dry (approximately one hour).

If instructions differ for the service being rendered, you will be notified prior to treatment.

For bed bug treatments we recommend 4 hours.

Question 8

DO YOUR MATERIALS HAVE A STRONG ODOR?

Accepted Answer

Most of our materials have very low or no odor.

Some roach and bed bug treatments or power sprays may have an odor. These services will usually involve reentry time.

Question 9

HOW LONG DOES IT TAKE THE TREATMENT TO WORK?

Accepted Answer

Most treatments will be effective within 10-14 days.

Some, like direct treatment of a hornet’s nest, will be effective in days.

Others, like the treatments for some ant species, can take around 2 weeks. If you see an increase in pests after treatment, that’s a good sign the service is working.

Question 10

I NOTICED MORE BUGS THAN USUAL AFTER TREATMENT, WHY IS THAT?

Accepted Answer

It is common for insect activity to increase after successfully treating pest harborage locations because many of our products have a “flushing” effect design to eliminate the entire concern, not just what is being seen.

Question 11

I AM SEEING ANTS IN BETWEEN MY SERVICE VISITS; WHAT CAN I DO IN THE MEANTIME?

Accepted Answer

Use a napkin or paper towel to kill the ants.

Once removed from the location/countertop/window, utilize an appropriate cleaning solution to clean away the trail to try and remove the pheromones the ants were trailing upon.

Do NOT use any type of pesticide product as it may cause budding in some ant species which would make the issue worse or it may contaminate baits or non-repellant products we may have applied.

Question 12

WHAT HAPPENS IF IT RAINS AFTER MY SERVICE?

Accepted Answer

Our exterior treatments are designed to hold up in adverse weather conditions. Once a liquid treatment has dried, rainfall will not wash it away. The average dying time for our treatments is 2 hours.

Question 13

DO YOU OFFER SERVICES FOR COMMERCIAL PROPERTIES?

Accepted Answer

Yes, Viking Pest offers a wide variety of services for commercial properties.

Question 14

DO YOU PROVIDE SERVICES TO MOBILE HOMES?

Accepted Answer

Yes, Viking Pest provides pest control services to mobile homes, detached homes, row homes, apartments, condos, and more.

Question 15

I HAVE TWO HOMES; DO YOU HAVE MULTIPLE LOCATIONS?

Accepted Answer

Yes, Viking Pest has multiple locations throughout New Jersey, Pennsylvania, Maryland, and Delaware. Viking has local pest control professionals servicing each area.

If you would like to see a full list of our service area, please follow this link: https://www.vikingpest.com/locations/

Question 16

I JUST BOUGHT A NEW HOME, SHOULD I GET A PROFESSIONAL INSPECTION?

Accepted Answer

Purchasing a new home is a large investment. Every new homeowner should have their home professionally inspected for termites by a pest management expert.

The professionals at Viking Pest will carefully inspect for prior or current damage and provide you with a termite prevention or control treatment option to protect the structure of your home.

https://thedailypest.vikingpest.com/why-you-need-a-professional-pest-inspection-when-buying-a-home

Question 17

HOW OFTEN SHOULD I HAVE MY HOME INSPECTED FOR TERMITES?

Accepted Answer

Every home should be inspected for termites once a year if you suspect or observe termite activity.
If you have no signs of termites, your home should be inspected every other year.
https://thedailypest.vikingpest.com/do-i-need-termite-control

Question 18

DO YOU PROVIDE SERVICES FOR CHIPMUNKS?

Accepted Answer

No, we do not have any products labeled for use on chipmunks.

Question 19

DO YOU OFFER A SERVICE GUARANTEE?

Accepted Answer

Yes, Viking Pest does offer unlimited service requests. During your contracted service agreement, our team will re-treat if necessary, to get rid of unwanted invaders. Some limitations apply. – Yes, Viking offers a service warranty for the entire length of an active service agreement.

Our Home Protection plans offer unlimited service requests throughout the entire year for covered pests. If you notice pest activity and the pest is covered within your service agreement, Viking will perform treatment at no extra cost to you.
https://www.vikingpest.com/about-viking-pest-control/(About Viking)
https://www.vikingpest.com/home-protection-plans/(Service plans)

Question 20

ARE BOTH THE INTERIOR AND EXTERIOR OF MY HOME COVERED?

Accepted Answer

Viking Pest Home Protection Plan services include both interior and exterior coverage of the home. Interior services should be scheduled ahead of time with a Viking representative.

Question 21

DO YOU PROVIDE SAME-DAY SERVICES?

Accepted Answer

We can respond to emergency situations, typically within 24 hours.  However, scheduling non-emergency calls is on a first-come, first-serve basis.

Question 22

IF I PURCHASE YOUR HOME PROTECTION PLAN, HOW OFTEN DO I RECEIVE TREATMENTS?

Accepted Answer

Most Viking Home Protection Plans provide a Pest Shield to protect your home with seasonally timed visits (5 seasonally timed visits with a SMART Premier Home Protection Plan or 2 seasonally timed visits with a SMART Home or Convenience Home Protection Plan. For more information on the plans, you may call us at 800-618-2847

All plans include unlimited additional requests for covered pests. If you notice any pest activity in-between your scheduled preventative treatments, you can call Viking for unlimited service requests, meaning Viking will treat your home as necessary throughout the year.

If you would like to learn more about what pests are covered under which plan, please visit us at https://www.vikingpest.com/home-protection-plans/

Question 23

ARE THERE ANY NOTIFICATIONS BEFORE SERVICES ARE PERFORMED?

Accepted Answer

Viking Pest’s Home Protection Plan is designed around our customers’ busy lives. As a result, all residential customers will receive a text message 1 week before their service AND another the day before.

And COMING SOON, customers will receive one annual email detailing their projected service schedule and service expectations.

For exterior treatments, you do not need to be home. However, if you like to be home or need to reschedule the service, please call 800-618-2847.

Question 24

CAN MORE THAN ONE SERVICE BE PERFORMED DURING THE SAME APPOINTMENT TIME?

Accepted Answer

Depending on what the services are, this may or may not be possible.  Sometimes, services do require specialized equipment and licensing that may require us to separate services.

Question 25

AM I ABLE TO REQUEST A SPECIFIC TECHNICIAN FOR MY APPOINTMENTS?

Accepted Answer

Yes, though scheduling availability may be affected.

Question 26

HOW LONG DO SERVICES TAKE?

Accepted Answer

The length of service varies depending on the pests being targeted and the size of the treatment area.

Question 27

CAN THE TECHNICIANS PERFORM SERVICES WHEN I AM NOT HOME?

Accepted Answer

Yes, Viking’s Home Protection Plans provide a Pest Shield to protect your home with seasonally timed visits that are designed to protect your home from pests without the inconvenience of coordinating a time to be home for service.

If you are not going to be home during treatment, we ask to make sure all gates are unlocked around your property, so our technicians are able to access all exterior parts of your property to properly perform your treatment.

Unlimited additional services for covered pests provide the assurance that an interior or exterior service can be scheduled anytime you need.

Question 28

WHY DO TECHNICIANS ONLY TREAT THE EXTERIOR AND NOT THE INTERIOR FOR MY THREE SCHEDULED APPOINTMENTS?

Accepted Answer

Most pest concerns emanate from the outside. We proactively treat the exterior of your home to prevent pest entry.

If you are encountering pest concerns inside or would like the interior of your home inspected, we would like to encourage you to schedule a visit at no additional charge.

Question 29

WHAT IS THE TIME FRAME FOR CANCELING OR RESCHEDULING SERVICE?

Accepted Answer

Services may be canceled up to 48 hours prior to the scheduled treatment date.

Services may be rescheduled up to 24 hours prior to the scheduled treatment date unless in the event of an unforeseen circumstance.

Question 30

WHAT METHODS OF PAYMENT CAN BE USED?

Accepted Answer

Viking Pest accepts checks (they must be mailed in), money orders, credit cards, and ACH payments. Credit card and ACH payments may be processed over the phone or through the Customer Connect portal.

Question 31

HOW OFTEN DOES PAYMENT OCCUR?

Accepted Answer

Payment schedules differed between each plan, please refer to your contract for more details on your specific plans.

For more information, you may call Viking at 800-618-2847 and ask a Customer Care Center Representative to advise you of your payment plan.

Question 32

WHY DO I PAY FOR MONTHLY INVOICES OR QUARTERLY PAYMENTS, IF I ONLY HAVE THREE APPOINTMENTS PER YEAR?

Accepted Answer

Payments for our pest control plans are evenly charged on a monthly basis to alleviate the pressures of one upfront cost and to assist with monthly budgeting for our customers. Your pest control plan can be paid in full at the beginning of your yearly service agreement if you do not wish to receive monthly payments.

Most maintenance plans include FREE unlimited service visits for pests covered under your plan should you require additional treatments. If you are noticing pest activity between service visits, give us a call to schedule your free treatment.

Question 33

AM I ABLE TO PRE-PAY FOR SERVICES?

Accepted Answer

Services may be pre-paid by contacting a Viking representative at 800-618-2847. Pre-payments cannot be performed through the Customer Connect portal.

Question 34

WHY AM I REQUIRED TO CONFIRM MY NAME, ADDRESS, EMAIL, AND PHONE TO LOOK UP MY ACCOUNT EVEN AFTER I GIVE MY ACCOUNT NUMBER?

Accepted Answer

With Viking having access to customers’ Personal Identifiable Information (PII), Viking has always and will always be vigilant in confirming customers’ information to ensure we are only speaking to account owners. This process is similar to calling a bank or utility company; as well all want to make sure we are speaking to an authorized person.

For reference, Viking Customer Service Reps are required to confirm the following when a customer calls in:

1. First and Last Name
2. Address on File
3. Telephone Number on File
4. Email Address

Additionally, by verifying the information above, we ensure we have the most updated information for customer communication including service notifications, service reports, and access to Viking’s customer portal.

Question 35

HOW DO I SET UP MY CUSTOMER CONNECT PORTAL ACCOUNT?

Accepted Answer

To activate your Customer Connect Portal Account, please visit this page with step-by-step instructions with photos. https://www.vikingpest.com/customer-connect-portal/ Or, you may call Viking at888-395-1008 and ask a Customer Care Center Representative to please invite you to the customer portal.

Question 36

HOW DO YOU ACCESS THE CUSTOMER CONNECT PORTAL AND WHAT RECOURSES DOES IT PROVIDE?

Accepted Answer

The Customer Connect portal may be accessed by visiting this link: https://vikingpest.pestconnect.com/login. The Customer Connect portal provides information regarding your account including service history, billing history, documents, material usage history, and the ability to ask questions, request services, or make payments.

Question 37

I FORGOT MY USERNAME OR PASSWORD TO THE CUSTOMER PORTAL

Accepted Answer

A customer’s username for the Customer Connect Portal is an email address. If you are unsure about the email address used, please contact a representative at 800-618-2847.

Customers may reset their password by clicking the “forgot password” option on the portal’s main login screen.

Question 38

I MOVED AND WOULD LIKE TO CHANGE MY ADDRESS ON THE CUSTOMER CONNECT PORTAL BUT AM NOT ABLE TO. WHAT SHOULD I DO?

Accepted Answer

If you have moved, please contact a Viking representative at 800-618-2847.

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